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Service Desk Specialist

Service Desk Specialist

Job ID 
# of Openings 
Job Locations 
AU-Burwood East
Posted Date 

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Service Desk Specialist

We have an exceptional opportunity for you to develop your leadership and technical IT skills in a dynamic, Cloud Based Supply Chain Solutions Company. We are a company that prides itself on promoting internally and providing opportunities for on-going growth and professional development.

SPS Commerce is a rapidly growing, publicly traded company that is reshaping the retail supply chain. We are seeking passionate, hard-working team players interested in working in a fast-paced, ever-changing environment. As a winner of multiple Best Place to Work awards, we embrace the work-hard, play-hard company culture. SPS is a fun, vibrant place to work that offers dynamic/challenging work in a friendly, team-oriented atmosphere.

Duties & Responsibilities

  • Responding to client enquiries and support issues through incoming calls/emails
  • Take a high degree of ownership over incidents and their resolution
  • Log all cases and ensure data integrity
  • Investigate, analyse and resolve cases
  • Escalate relevant cases to Tier 2 team and the Service Desk Team Leader
  • Contribute to the internal Knowledge Base system
  • Work in a team-focused environment

Skills & Experience

  • An interest in technology & IT
  • Excellent customer service and communication skills
  • Ability to take on any challenges
  • Excellent attention to detail
  • Be able to demonstrate a high level of initiative
  • Be able to proactively investigate, analyse, diagnose and resolve issues
  • Good knowledge of PCs with the ability to learn new software rapidly
  • Passionate about helping customers and generating new ideas to improve our products
  • Fun personality is a must!
  • Tertiary qualifications are desirable, but not essential with relevant experience

This opportunity could deliver outstanding career potential under the guidance & support of the Operations team. If you are an energetic, driven individual with a proactive attitude and have a creative thinking cap, then this might be the right job for you. If this sounds like the role for you, please Apply Now.