• Customer Support Analyst - Tier 2

    Job Locations AU-Burwood East
    Posted Date 4 weeks ago(6/22/2018 1:10 AM)
    Job ID
    2018-3095
    Category
    Customer Success
    # of Openings
    1
  • Description

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    POSITION SUMMARY

    To join our vibrant team, ideally you will have an outgoing personality and like to take on challenges, identifying and delivering quality technical solutions on time and assist in developing strong client relationships. This position will be highly suited to a performance-driven individual with a passion for results and a self-motivated person with great ability to communicate radical ideas to change the way things are done.

     

    KEY RESPONSIBILITIES 

    • Facilitate EDI data monitoring, investigate, analyse and resolve the technical issues

    • Implementing translation solutions in XML and XSLT language

    • Analyse new connectivity requests, implement and deliver the solution on time

    • Handle escalation cases from Tier 1  Customer Support team

    • Effectively co-ordinate and manage accreditation process for Retailers and their trade partners.

    • Communicate directly with customers and their trading partners

    • Developing an in depth knowledge of technical aspect of internal products to review and approve all production change requests throughout the company

    • Working closely with departments across the business, such as Development and Project teams to ensure quality solutions are delivered

    • Contribute to internal process improvement

     

    TO BE SUCCESSFUL

    • 1+ years of customer service experience

    • Exceptional communication, analytical and facilitation skills with an eye for detail

    • Experience in XML and XSLT programming skills would be ideal

    • Ownership of incident and problem management life cycles

    • Excellent problem solving and time management skills

    • Tertiary qualifications preferred, but not essential

    • Ability to inspire a team!

    • A can do attitude and a love for working with clients - demonstrated internal or external customer service skills

     

    ABOUT US

    SPS Commerce has the best and brightest minds in supply chain working to change how companies connect with their business partners and prospects. We're a rapidly growing, profitable, publicly traded company who is reshaping the retail supply chain with a compelling value proposition. We are actively seeking passionate game-changers interested in working in a fast-paced, change-centric culture. You will be empowered to shape the trajectory of our business and our success.

    If you are an energetic, innovative individual with a "can-do" attitude and have a creative thinking cap then this might be the right job for you. The successful candidate will be provided with Product training and rewarded with a great working environment in a fun fast-paced team.

     

    HOW TO APPLY!

    If this sounds like the role for you, please Apply Now below or on our website https://international-spscommerce.icims.com/. Alternatively for more information, please email Tom Green at twgreen@spscommerce.com.

    Only successful candidates will be contacted

     

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