• Customer Success Analyst

    Job Locations CA-ON-Brampton
    Posted Date 3 weeks ago(7/24/2018 4:23 PM)
    Job ID
    2018-3125
    Category
    Customer Success
    # of Openings
    1
  • Description

    SPS Commerce is seeking a Customer Support Representative (Customer Success Analyst) to join our Analytics Support team.  This is a great entry-point into the Analytics and Account Management space where candidates have a naturally long run-way for growth.

    • Do you enjoy working directly with customers and relish providing world-class service in a patient and tireless manner?
    • Are you good at following a defined process to address and resolve a variety of issues/ problems?
    • Do you believe you have a linear logic-oriented, analytical mind?

    If this sounds like you, we’d love to get to know your better.  Our Customer Success Analysts strive to provide exceptional service to our clients.  Situations that commonly arise may include a password re-set, additional training, and trouble shooting minor user issues.  This role works with cross-functional teams, internally and externally and will have exposure to clients of varying sizes and sophistication.  Finding the right resource who can be flexible is a key to success.

     

    This role will leverage your excellent communication skills – most of the communication occurs telephonically as our clients are located all over North America.  SPS isn’t for the feint of heart – things move quickly here, so top performers are unflappable in the face of tough problems and have a demonstrated ability to handle stress while inspiring confidence with stakeholders.

     

    Well-Qualified Candidates will have:

    • 2+ years of direct Customer experience, either in a Customer Service role or a Help Desk environment
    • Strong telephone skills, verbal and written communication
    • Ability to problem solve through concurrent, multi-threaded activities
    • Intermediate experience with MS Excel (ability to do some basic and intermediate functions); MS Outlook and MS Word proficiency
    • Strong analytical tendencies and ability to follow a defined process

    Ideal Candidates will have:

    • Be English/ French bilingual (not required, but preferred)
    • Ability to accurately read and anticipate client needs

    SPS Commerce is a leading Cloud Technology, SaaS solution provider in the Retail Supply Chain.  We’ve enjoyed 69 consecutive quarters of growth, and we are a culture built on a strong commitment to our core company values.  We’re looking for individuals with great minds and passionate hearts to join our team.

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