• Customer Support Analyst

    Job Locations AU-Burwood East
    Posted Date 2 weeks ago(1/7/2019 12:51 AM)
    Job ID
    Customer Success
    # of Openings
  • Description

    We have an exceptional opportunity for you to develop your leadership and technical IT skills in a dynamic, Cloud Based Supply Chain Solutions Company. We are a company that prides itself on promoting internally and providing opportunities for on-going growth and professional development.

    SPS Commerce is a rapidly growing, publicly traded company that is reshaping the retail supply chain. We are seeking passionate, hard-working team players interested in working in a fast-paced, ever-changing environment. As a winner of multiple Best Place to Work awards, we embrace the work-hard, play-hard company culture. SPS is a fun, vibrant place to work that offers dynamic/challenging work in a friendly, team-oriented atmosphere.

    What will I do?

    • Responding to client enquiries and support issues through incoming calls/emails
    • Take a high degree of ownership over incidents and their resolution
    • Log all cases and ensure data integrity
    • Investigate, analyse and resolve cases
    • Escalate relevant cases to Tier 2 team and the Service Desk Team Leader
    • Contribute to the internal Knowledge Base system
    • Work in a team-focused environment

    What skills do I need?

    • An interest in technology & IT
    • Excellent customer service and communication skills
    • Ability to take on any challenges
    • Excellent attention to detail
    • Be able to demonstrate a high level of initiative
    • Be able to proactively investigate, analyse, diagnose and resolve issues
    • Good knowledge of PCs with the ability to learn new software rapidly
    • Passionate about helping customers and generating new ideas to improve our products
    • Fun personality is a must!
    • Tertiary qualifications are desirable, but not essential with relevant experience

    This opportunity could deliver outstanding career potential under the guidance & support of the Operations team. If you are an energetic, driven individual with a proactive attitude and have a creative thinking cap, then this might be the right job for you. If this sounds like the role for you, please Apply Now.


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