Due to significant growth and continuous expansion of our teams, SPS Commerce is hiring several Consultant II, Implementation roles on our Australia Automation team to work with our customers. The Consultant II has the opportunity to deliver complex EDI solutions developed by SPS that integrate into the customers’ ERP system.
This is a fully remote role, based in the Philippines, but will be required to work in Australia hours.
Why join SPS Commerce?
We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.
We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.
You will join a Supportive team with ongoing collaboration and mentoring.
Does this sound like you?
- You are a master communicator. You can talk with anyone from the warehouse floor to the CEO and cultivate those interactions into a trust-based relationship.
- You have fantastic people skills; you’re able to listen thoroughly and understand issues quickly.
- You always keep in mind what is best for the customer and aim to develop trust-based relationships. You have an eye for detail so that even the smallest issue won’t affect the customer negatively.
- You enjoy operating in fast-paced environment requiring excellent communication and rapid execution.
- You can be flexible and are good at adapting to customer needs, process changes and changing priorities.
- You’re dedicated to providing top-notch service while also maintaining a keen interest in technical problem-solving.
- You’re able to build long-term relationships with customers by establishing trust and credibility.
What is the day to day like?
- Your primary goals as a consultant consist of systems and solution analysis, implementation of projects as defined in detailed statements of work, problem identification, troubleshooting and resolution using advanced data transformation tools.
- May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals.
- You will attend internal and customer meetings as required, execute technical and functional projects and generate documentation and statements of work. Inform customer and other stakeholders of project progress.
- Because you’ll likely work multiple projects at once, you’ll need to manage your time effectively by monitoring internal workflow as well as project plans. Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved.
- Conduct tasks and assignments as directed. Work under moderate supervision with some latitude for independent judgment.
- Lastly and perhaps most importantly, you will constantly strive for service excellence in order to “wow” our customers.
What is required?
Consultant II:
- Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience
- Strong analytical, problem solving and troubleshooting skills
- Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities
- Ability to apply, test, and re-configure data rules in order to produce desired results
- Industry experience in retail, supply chain, logistics
- Strong relationship building skills. Excellent oral communication and telephone skills and strong written communication and interpersonal skills
What is preferred?
- 3-5 years of experience with ERP systems, are strongly preferred
- Knowledge of EDI standards and EDI integration such as ANSI and EDIFACT is important
- Experience in EDI, ERP, supply chain is preferred
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
