EDI Consultant

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!   

SPS Commerce has achieved 93 consecutive quarters of revenue growth and is headquartered in Minneapolis. SPS Commerce recently acquired TIE Kinetix, a Netherlands-based company with 36 years of EDI and e-invoicing experience, and approximately 1,200 customers across the Netherlands, France, Germany, and the United States. 

Position Summary: 

SPS Commerce is seeking for an EDI Consultant to join our team in the Netherlands. In this role, you’ll work alongside a talented team of 6 Consultants from Netherlands, Germany and France to create and to deliver innovative, standardized solutions that elevate our customer experience. You’ll dive into researching, diagnosing, and resolving customer issues related to change events, ensuring every challenge is met with a solution. Plus, you’ll take the lead on managing escalations when needed, driving positive outcomes every step of the way. 
   
Does this sound like you? 
You can achieve results through a collaborative approach with customers 
You bring a goal orientation, working steadily through tasks and changing priorities effectively 
You keep an eye out for potential process improvements and offer excellent customer experience 
  
Day to Day:
Reporting to a Customer Succes Manager you will work closely with SPS Sales team, Support team and development/DevOps team to ensure high customer satisfaction. 
Communication will include email, phone calls and both online and in-person meetings. 
Take charge of delivering exceptional service to our customers, serving as their go-to technical advisor. You'll guide them every step of the way regarding communication module set ups, testing and configuring systems that streamlines electronic data flows, ensuring seamless and efficient connections. 
 

Key Responsibilities:   

• Install, upgrade, test, and configure systems and workflows to complete implementation projects. 

• Consult with clients to analyze their operational needs and understand business objectives. 

• Inform customers and stakeholders of project progress and track implementation to ensure deadlines are met. 

• Perform technical implementation of technology products and address scheduling issues. 
• Provide training to customers on how to use the SPS platform
• Oversee production setup, confirm connectivity, and ensure data flows smoothly and accurately.   

Location:   

This role is in our Breukelen office, the team is in-office 1 day per week. 

Required Qualifications:   

• Bachelor’s Degree with 2-3 years of EDI related experience, an advanced degree without experience, or equivalent experience. 

• Excellent communication, analytical, problem-solving, and troubleshooting skills. 

• Strong organizational skills with the ability to manage multiple projects concurrently. 

• Ability to apply, test, and reconfigure data rules to achieve desired results.
• Experience with E-invoicing is a plus 
• Fluency in English; Dutch language is preferred

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.