Help Desk Analyst

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain! 

Position Summary: 

We’re seeking a Help Desk Analyst to support the hardware and software used by members of Team SPS. You’ll combine your technical aptitude and commitment to positive customer experiences to configure, monitor, and troubleshoot core user systems including hardware, operating system, networking, and applications, responding to our internal customers via JIRA tickets, Slack, and our walk-up Help Desk (TechBar). 

Key Responsibilities: 

• Configure and deploy laptops and software for employees following the SPS Commerce standards and guidelines 
• Create and maintain documentation of repeatable steps and publishing knowledge base articles for SPS team member 
• Serve primary support for troubleshooting and resolving hardware issues on laptops, tablets, printers, and video conferencing equipment 
• Assist with the preparation and implementation of system upgrades and special projects 
• Responsible for staying up to date with new technologies and equipment that may benefit SPS team members, such as user laptops, peripherals, and software. 

Location: 

This is an onsite role in our office in Breukelen, Netherlands.

Required Qualifications: 

• College degree plus 1 year of Help Desk experience or 3+ years of Tech Support experience
• Strong working knowledge and experience using and troubleshooting Office 365 and the MS Office Suite: Word, Excel, PowerPoint, Outlook, OneDrive, and SharePoint 
• Excellent customer service skills and demonstrated ability to work effectively in a global team environment 
• Demonstrated organizational skills with ability to effectively manage multiple tasks and projects 
• Networking experience
• Fluency in English; familiarity with any other European language is considered a plus 
• High attention to details 

Preferred Qualifications: 

• Experience with utilizing Intune, Entra, and Endpoint for device management
• Familiarity with JAMF for managing MacOS is highly preferred 
• Ability to solve problems and provide tactical leadership 

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.