Technical Account Manager, EDI

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!  

Position Summary: 

We’re seeking a Technical Account Manager (TAM) to drive confidence in future growth opportunities by maintaining a stable technical solution and ongoing alignment that lays the foundation for business transformation. You’ll use your technical aptitude and natural curiosity to understand the needs of our customers, proactively prescribing enhancements to the solution utilizing insights and trends, elevating the customer experience by advocating for continuous improvement 

Key Responsibilities: 

• Build and maintain collaborative, operational relationships with suppliers, retailers, and internal SPS teams 

• Elevate the customer experience by advocating for continuous improvement and acting as a liaison in cross-departmental discussions and projects 

• Proactively prescribe ongoing enhancements to key stakeholders utilizing data insights and trends 

• Lead or participate in multiple ongoing customer projects and demonstrate adaptability when faced with potentially conflicting priorities 

• Act as a technical elevation point of contact for designated accounts, reduce demand for support through proactive customer engagements, data monitoring and increased success rates 

Location:  

This role is 100% remote and will be working in US hours.

Required Qualifications: 

• Bachelor’s degree and a minimum of 2 years of related experience; or equivalent combination of education and experience 

• Demonstrated strong verbal and written communication skills, including the ability to influence others and professionally represent the organization both internally and externally 

• Strong project leadership, analytical and quality improvement skills 

• Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment 

Preferred Qualifications: 

• Advanced knowledge of SPS Commerce programs, systems, and processes 
• X12, XML, and SQL experience

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.