Manager I, Implementation

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!   

Position Summary: 

The Manager I, Implementation is a key member of the Innovation and New Markets team and will lead a team of people who implement solutions for our retail partners. Responsibilities include building, developing and maintaining a highly productive and skilled team of resources focused on delivering technical integration solutions to our customers. Strong interaction with solution architects, technical consultants, and the management team will be essential.

Key Responsibilities:  

• Supervise assignments of delivery resources to implementation projects and tasks
• Work as a player/coach becoming a subject matter expert on the setup and testing required to facilitate successful implementations for our retailers.
• Regularly perform 1:1s with employees, conducts performance reviews and career development discussions
• Provide feedback on quality, timeliness and cost-effectiveness of customer and internal deliverables, and coaches direct reports regularly
• Facilitate process improvement discussions across internal functions to implement changes that improve SPS Commerce business performance and operations
• Provide mentoring and work direction for team resources, as needed
• Partner with Technology, Customer Support and Customer Success to ensure effective touch points are maintained to provide excellence in all areas of service delivery
• Provide feedback and work on the development and maturity of internal implementation processes (staffing, delivery, escalations, prioritization, etc.) 

Location:   

You can live anywhere in the Philippines. This role is 100% remote. 

Required Qualifications:   

• Bachelor’s degree; or equivalent combination of experience and education
• 3-5 years relevant experience with demonstrated direct or indirect leadership experience
• Excellent organizational skills and written/oral communication skills, especially at various levels in an organization
• Data driven with experience developing and using metrics to make business decisions
• Experience developing processes and managing projects in a technology-based service organization desired

Preferred Qualifications:

• Experience leading a team and achieving goals without direct authority over personnel
• Demonstrated experience in completing IT or Service implementation projects preferred
• Knowledge of supply chain, the retail industry and EDI preferred
• Previous demonstrated management experience preferred
• Experience working with JIT and Agile delivery

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.