Consultant II, Mid-Market/NetSuite

SPS Commerce has multiple openings for Consultant II, Mid-Market/NetSuite team who will work among a team of professionals responsible for developing standardized solutions for our customers. This role will work on implementation projects including problem resolution for customer change events. The role requires 2 years of relevant experience, outstanding communication skills, and strong problem-solving ability.

Location and Work Hours:

This is a fully remote role, and can be based anywhere in the Philippines

The role will work in US Central Standard Time Zone

 As Consultant II, you will:

• Add to your technical skills by completing implementation projects
• Grow your customer service skills through customer-facing interactions
• Enhance your organizational abilities by working on multiple projects
• Earn competitive compensation and benefits

Does this sound like you?

• You enjoy installing, upgrading, testing, and configuring systems
• You have outstanding communication skills and the ability to effectively interact with internal stakeholders and clients
• You are analytical and data-driven
• You are highly organized and process-oriented

Why SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.

We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

Day to Day

As a Consultant II, you will work in a team of professionals responsible for developing standardized solutions for customers. You will facilitate problem research, isolation, diagnosis, resolution and follow-up for customer change events, managing all escalated events appropriately, when necessary.

You will:

• Execute installation, upgrades, testing, and system configuration as part of completing implementation projects
• Perform post-sale initial technical implementation of technology products
• May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals
• Inform customers and other stakeholders of project progress
• Conduct tasks and assignments as directed. Work under moderate supervision with some latitude for independent judgment
• Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved

Required Skills

To be successful in the Consultant II role, you should bring:

• A bachelor’s degree with at least 2 years of relevant experience; or an advanced degree with no experience; or equivalent professional experience
• Proven expertise in Electronic Data Interchange (EDI)
• Exceptional communication skills and a strong customer-facing presence
• Strong analytical thinking, problem-solving, and troubleshooting capabilities
• Excellent organizational skills with the ability to manage multiple projects concurrently

Preferred Qualifications

• A well-rounded skill set: proactive driver and facilitator, tactical leader, and hands-on contributor
• Ability to apply, test, and refine data rules to achieve targeted outcomes
• Familiarity with XML, and experience using text editing and data mapping tools is a plus

Note: This description is intended to give you a general overview of the position and is not an exhaustive list of duties and responsibilities.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.