Associate Project Manager

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!    

Position Summary:     

We’re seeking an Associate Project Manager to join our customer success organization. Reporting to our Implementation Manager, in this role, you will work with cross-functional partners to coordinate and support customer success teams in creating and executing retention initiatives to achieve business goals. If you possess strong organizational skills, effective communication and an ability to operate in a fast-paced environment, this role could be an excellent fit for you!  

Key Responsibilities:    

• Project Management: Manage day-to-day tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support, ensuring execution of retention initiatives.  

• Scheduling and Tracking: Create and maintain project work schedules, track customer requirements, and translate requests into project deliverables while monitoring workflow to meet timelines and quality expectations.  

• Resource Management: Prioritize needs, effectively manage resources, and complete necessary tasks to ensure project success.  

Location:    

In this hybrid role, you will be required to work onsite from our Melbourne office 2 days a week

Required Qualifications:    

• Bachelor’s degree or equivalent experience and 2+ years of non-project management professional experience 

• Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation 

• Quality-focused; detail-oriented; ability to prioritize and handle multiple projects 

• Excellent organizational skills and written/oral communication skills    

Preferred Qualifications:    

• Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment 

• Strong problem solving & analytic ability 

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.