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Job Locations NL-Amsterdam
Posted Date 3 weeks ago(9/9/2022 11:52 AM)
SPS Commerce is growing- We are looking to add two new Associate Customer Support Analysts (ACSA) to our team in Amsterdam. As we increase our presence around the globe, these positions will play an important role in ensuring that our customers receive the support they need to run their business smoothly. As an ASCA, you will be answering customer questions and solving issues through emails, web chats, and phone calls in a business-to-business environment.The ACSA is a great way to gain foundational knowledge and hands-on experience, while working with teams in a highly collaborative environment. If you are looking to join a high-growth company where you get to solve not just for today’s problems but also tomorrow's, then this is the role for you.        Does this sound like you?   - You exhibit technical aptitude– you enjoy digging into technical aspects, seeking to understand and can communicate technical information to both internal and external audiences - You consider yourself an investigator. You are curious by nature, not afraid to ask questions and get to the root cause of an issue. - You are customer focused, passionate about understanding your customer’s business, aligning the value of solutions to their goals and challenges, instilling trust while solving problems and driving value for customers - Fast paced work environments are where you thrive. You are highly organized and can work with minimal supervision while taking initiative   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day   In the Associate Customer Support Analyst (ACSA) role, you will handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products, and assisting customers with ERP integrations.  You will work within a structured and scheduled environment, handling cases that come in through our three channels. As an ACSA you will collaborate closely with other departments and teams, making connections that will better equip you to handle questions as they come in. You will not have all the answers, but we’ll make sure you know where to go while you learn the ropes.   - Facilitating problem identification and research, and drives resolution, advocating for customer success - Assisting customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity - Referring and escalating to appropriate internal teams as necessary - Logging and tracking customer interactions using the designated customer resource manager (CRM) - Demonstrating agility by acting as a flex resource as necessary across multiple contact channels - Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed   Education and Experience   - Bachelor’s degree or equivalent combination of education and experience - Prior customer support experience or technical/help desk experience preferred - Preference for French fluency will be given to one of the openings - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Be self-directed and able to work autonomously and managing fluctuating priorities - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook)
Job ID
2022-6982
Category
Customer Success
FTE Status
Full-time
Job Locations AU-VI-Burwood East
Posted Date 3 months ago(7/12/2022 12:06 AM)
Job Summary: The Sr. Consultant is responsible for successfully managing the support instances that require partner involvement serving as the escalation point between the client and the SPS partner. Exceeding customer expectations is a top priority, which is accomplished by clearly understanding the clients’ business model, the partner resources and limitations, and the value added by the SPS components.  Essential Responsibilities / Duties - Perform post-sale initial technical implementation of technology products - Execute installation, upgrades, testing, and system configuration as part of completing implementation project - Conduct complex work important to the organization - Work under minimal supervision with wide latitude for independent judgment - May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals - Track progress of implementation project(s). Ensure deadlines are met and scheduling issues resolved - Keep customer and other stakeholders informed of project progress - Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates Minimum Requirements - A minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree - 3+ years of account management, relationship management, product management or related experience - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone - Demonstrated organization and prioritization skills.  Ability to multi-task and handle multiple concurrent activities Preferred Experience - Excellent oral communication and telephone skills along with strong written communication and interpersonal skills - Experience working with MS Office, including Microsoft Word, Excel and Outlook and Internet browsers
Job ID
2022-6834
Category
Customer Success
FTE Status
Full-time
Job Locations AU-VI-Burwood East
Posted Date 4 months ago(6/1/2022 7:27 PM)
SPS Commerce Australia is hiring a Project Manager to join our Implementation team and lead the implement SPS Commerce services and products for clients   Does this sound like you? - Teamworkandcollaboration. You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS all the way up to C level executives of supplier companies - You pride yourself on your communicationskills and ability to set expectations with teammates and customers - Fastpacedwork environments are where you thrive. You are highly organized and comfortable working on several fast-moving projects simultaneously - You can influenceothers and have a talent for driving engagement of team members while demonstrating delivery excellence. Lead without authority. - You are customer focused, adept at listening to your customers and suggesting solutions based on their needs Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? Responsibilities include monitoring teamwork flow including multiple functional areas to ensure project delivery and quality standards are met. This role is a point of contact for the team and demonstrates comprehensive understanding of projects/products offered. - Manage day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support - Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables - Demonstrate proficiency in service delivery while managing multiple projects - Monitor work-flow requirements to meet timelines and quality expectations - Act as information broker by directing communication to/from team and customers - Prioritize needs and effectively manage resources - Advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement What experience and skills do you need? - Bachelor’s Degree AND 2 years of experience OR 5 years of experience without a degree. - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment What experience is preferred? - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation - Experience developing processes and managing projects in a technology-based service organization - Demonstrated ability to lead teams and achieve goals without direct authority over personnel ** EOE including disability / veteran **  
Job ID
2022-6747
Category
Customer Success
FTE Status
Full-time
Job Locations US-MN-Minneapolis
Posted Date 1 week ago(9/21/2022 2:35 PM)
SPS Commerce is hiring a Staff Site Reliability Engineer to join our SRE team.  The Staff SRE partners with the product development teams to deliver market leading products and services. The Staff SRE is highly involved in the prioritization of the work for the SRE team.   ** Open to full remote anywhere in the continental United States or Canada **   Does this sound like you? - You still enjoy being "hands-on" with technology, and find joy in learning new tech, new process, and new methodologies.  However, you can also hold your own in strategic planning discussions, and you can rely on your experience to assume a consultative approach. - You are highly collaborative in nature, and you can work seamlessly across technology groups, including platform operations and application development. - You are comfortable working on multiple initiatives and have the capacity to work on both engineering and support needs.  In addition, you can flex and have interest in working on both brownfield and greenfield projects Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we do not just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers do not just grow here, they’re made here.   What is the day-to-day like?   This position works closely with the team in the use of automation and other technologies to intelligently cope with challenging failures while collaborating with various engineering organizations to resolve failure risks at the source. The SRE team at SPS approaches Operations as a software problem and aims to apply software engineering approaches to those problems. - Collaborate with Technology Engineering, Development, and Product Management to help develop, scale, and improve production systems and services - Engineer and maintain highly available, secure, and cost-effective container orchestration platforms such as Kubernetes and ECS - Create Continuous Integration & Continuous Delivery (CI/CD) solutions that simplify and improve software deployments to enable high velocity for our Product Engineering partners - Develop robust monitoring and observability services and patterns to consistently improve the team’s ability to identify, react, respond, and recover from complex failures - Partner with service teams to provide appropriate documentation, cross-training, architecture planning, capacity management, and recommendations for future state - Create technical solutions to prevent or reduce the frequency of failures - Help drive the code quality practices within the team and work hard to deliver a maintainable software - Participate in screening, interview panels, and other hiring related activities when required What experience and skills do you need? - Bachelor’s degree plus at least 8 years IT experience or 11 years of experience without a degree - Experience in Python and/or Golang with Software Engineering mindset - Experience administering Linux - Experience participating in Agile development methodology and task execution - Experience with immutable and scalable infrastructure (infrastructure as code concepts) - Demonstrated understanding of networking systems, various identity, and authorization systems - Consistently demonstrated superior problem solving and collaboration skills What experience is preferred? - Experience building or operating CI/CD pipelines or other deployment automation solutions - Experience or interest in platform and service mesh technologies such as Docker, Kubernetes, Istio, Envoy, Consul, ECS, Mesos/Marathon - Experience with Amazon Web Services including EC2, RDS, Dynamo DB, Route53, Elastic Load Balancers, AMIs, IAM Roles, Ops Works, and Cloud Formation - Experience with advanced monitoring solutions such as metrics platforms, logging, distributed tracing, etc. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   ** EOE including disability / veteran **   #LI-REMOTE  
Job ID
2022-6666
Category
Technology
FTE Status
Full-time
Job Locations CA-ON-Brampton
Posted Date 5 months ago(5/5/2022 1:42 PM)
Are you looking for a company that will challenge you to improve your skills and maximize your potential?  SPS Commerce continues to grow and we’re hiring Software Developers to join our team.  These positions will focus on our evolving Fulfillment product, the key to our success for more than two decades.    ** This is a hybrid position based out of our office in Brampton, ON **   Does this sound like you?   Should be a collection of 3 – 4 bullet points that should be driven by the soft skills in the profile builder and/or highly desired value alignment.   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like? The developers will design, develop, document, test, and debug existing and new software for our internal and external customers. - Work with minimal supervision to implement complex methods and procedures within assigned problem domain - Own the development, test, and deployment for an entire product - Estimate new work with consideration and commitment - Identify and communicate risk, ambiguity, complexity, and dependencies - Participate in hiring related activities - Share knowledge of technical skills, patterns, and practices with the rest of the team - Code review and mentorship of associates, intermediates, and other senior members on the team - Work with business partners outside of their team, to explain and champion high-level technology approaches What experience and skills do you need?   Senior Software Developer - A Bachelor’s degree plus 5 years of software development experience or 8 years of experience without a degree - Experience in modern frameworks such as React and Angular the Java programming language - Proven experience writing quality code and tests that are maintainable, accurate, well-tested, and follow best practices - Hands-on experience with software development practices and can develop applications that are diverse in scope where good judgement and problem-solving skills are required - Understanding of the agile development processes - Strong communication skills to proactively communicate status and risks within their team Software Developer - A Bachelor’s degree and 2 years of experience or 5 years of experience without a degree - Experience in modern frameworks such as React and Angular the Java programming language - Proven experience writing quality code and tests that are maintainable, accurate, well-tested, and follow best practices - Hands-on experience with software development practices and applications that are diverse in scope where good judgement and problem-solving skills are key - Strong communication skills to proactively communicate status and risks within their team - Works well in a collaborative setting – is a team player - Ability to balance multiple tasks concurrently What experience is preferred? - Proficient capabilities in one or more of the following Java, Kotlin, JavaScript, Golang, Python, Kubernetes, Cloud technologies ** EOE including disability / veteran **  
Job ID
2022-6635
Category
Technology
FTE Status
Full-time
Job Locations CA-ON-Brampton
Posted Date 2 months ago(8/12/2022 12:08 PM)
  Are you looking for a company that will challenge you to improve your skills and maximize your potential?   SPS Commerce is looking to hire Sr.Software Engineers to join our team of highly experienced web development experts in the Toronto area ( Brampton Office). Sr. Software Engineer designs, develops, documents, tests and debugs existing and new software for our internal and external customers. This position will serve as a technical expert on development projects with a group of talented and skilled engineers. The Sr. Software Engineer will have the opportunity to work with the SPS commerce Core Data and Dev Center teams while working in a full development lifecycle.   Does this sound like you? - You’re known for your “service-oriented” person and find joy in working in highly collaborative, cross-functional teams on a daily basis. - You still like to spend a majority of your time “at the keyboard” but have the ability to flex for some design/planning work. - You’re bold and like to implement change – you like solving big problems. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them.  Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day to day like?   - Work with minimal supervision to implement complex methods and procedures within assigned problem domain - Own the development, test, and deployment for an entire product - Estimate new work with consideration and commitment - Identify and communicate risk, ambiguity, complexity, and dependencies - Participate in hiring related activities - Share knowledge of technical skills, patterns, and practices with the rest of the team - Code review and mentorship of associates, intermediates, and other senior members on the team - Work with business partners outside of their team, to explain and champion high-level technology approaches   What experience is required? - A Bachelor’s degree plus 5 years of software development experience; a Master’s Degree plus 3 years of experience; a PhD without prior experience; or equivalent education and work experience - Experience with Agile, JavaScript, HTML, CSS, C#, Java, or Node, Database, Cloud technologies - Proven experience writing quality code and tests that are maintainable, accurate, well-tested, and follow best practices - Hands-on experience with software development practices and can develop applications that are diverse in scope where good judgement and problem-solving skills are required - Experience in modern frameworks such as React and Angular or a programming language like Python or Java or Go - Understand agile development processes - Strong communication skills to proactively communicate status and risks within their team   Preferred Experience - Proficient capabilities in one or more of the following Java, Kotlin, JavaScript, Golang, Python, Kubernetes, Cloud technologies   *EOE including disability/veterans* SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Job ID
2022-6621
Category
Technology
FTE Status
Full-time
Job Locations AU-NS-North Sydney
Posted Date 4 weeks ago(9/5/2022 2:22 AM)
SPS has an opportunity for a Senior Sales Engineer to join our dynamic team! As a Sales Engineer you'll have the ability to build strong rapport with internal teams and learn new technical skills very quickly. We're looking for someone who thrives off working with uncertainty and seeks feedback to provide the best solution to our customers.   Does this sound like you? - You have high energy and “think on your feet” when presented with complex problems. - You are a self-starter that thrives in a dynamic work environment, which requires strong teamwork to successfully deploy sales campaigns. - You have experience presenting detailed solutions utilizing your IT project management, consulting, and implementation skills. Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like?   You will work directly with Account Executives to evaluate technical needs and develop sales strategies with the customers. You will provide demos to customers of core products and propose designs and validations. Acting as a technical account leader, you will help the customer understand proof of concept/proof of technology definition and management. - Present and demonstrate products during pre-sales discussions for up to two sales teams on deals with two products - Analyze customer needs and recommend products and/or services which will include up to three members of the supply chain (ex. retailer/supplier/3PL) - Create bid proposals and suggest additional sales opportunities - Maintain extensive knowledge of complex aspects of products and systems with a mid-level knowledge of ERP systems (most ERP integrations will involve pre-built adapters) - Answer client questions on product function and usage and solve sales support problems - Provide technical consultations and knowledge transfer with sales staff/trainers/product support What skills and experience are required? - Bachelor’s degree plus 5 years of relevant experience or 8 years of experience without a degree - Experience presenting detailed solutions utilizing skills in IT project management, consulting, and implementation - Innovate and iterate in real time when presented with complex problems - Ability to step into and out of complex supply chain sales cycles and have a high impact while providing credibility - Exhibit dynamic teamwork to successfully deploy sales campaigns - Clear, concise, and confident communicator (verbal, non-verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content - Demonstrative behaviors around integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, customer engagement/support, and leadership expectations What skills are preferred? - EDI system knowledge or demo skills - Prior CPG, Retail, Supply Chain or SPS Commerce experience - Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM, preferably Salesforce.com  ** EOE including disability / veteran **  
Job ID
2022-6577
Category
Sales
FTE Status
Full-time
Job Locations CA-ON
Posted Date 4 hours ago(9/30/2022 6:12 PM)
Our Platform Site Reliability team is expanding.  This team will help to configure, deploy, monitor, and handle ongoing operations of SPS Commerce's networks.   Does this sound like you? - You love problem solving and collaborating across technical teams, including application engineering, support and infrastructure.  You love to roll up your sleeves and jump into the fray when issues arise. - You have basic understanding of the technical foundation of how applications are built and supported. - You work well under pressure - when things go awry, you can work with a sense of urgency without losing your cool.  You are adept at assessing and evaluating potential issues and isolating the likley key issues. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.   We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   The Day To Day The Associate Site Reliability Engineer collaborates with the product development teams to deliver market leading products and services. The Associate SRE is the first point of contact for support related issues for the SRE team. This position will use automation and other technologies to intelligently cope with challenging failures while collaborating with various engineering organizations to resolve failure risks at the source. The SRE team at SPS approaches Operations as a software problem and aims to apply software engineering approaches to those problems.    - Help to support and maintain highly available, secure, and cost-effective container orchestration platforms such as Kubernetes and ECS  - Support our product engineering partners to build and deploy their services  - Support robust monitoring and observability services and patterns to consistently improve the team’s ability to identify, react, respond, and recover from complex failures  - Partner with service teams to support and optimize application services in a high velocity environment  - Write clean and correct code, write test plans and identify code quality improvements when reviewing code    What Skills do I need? - Bachelor’s degree AND 1 year of relevant experience or 4 years of experience without a degree - Aptitude and aspirations to acquire experience and grow as a technologist  - Basic coding experience with interest in Python and/or Golang preferred  - Understanding of Linux operating systems and networking systems  Preferred Experience  - Experience working with Agile development methodology and task execution  - Experience with Amazon Web Services, Google Cloud, Azure Cloud  - Experience with monitoring solutions such as metrics platforms, logging, distributed tracing, or similar  - Experience in Python and/or Golang with software engineering mindset   - Exposure to Linux  - Experience with immutable and scalable infrastructure (infrastructure as code concepts)  - Basic understanding of networking systems, various identity and authorization systems  - Problem solving and collaboration skills    EOE including veterans/ disability
Job ID
2022-6532
Category
Technology
FTE Status
Full-time
Job Locations AU-NS-North Sydney
Posted Date 4 weeks ago(9/5/2022 2:18 AM)
SPS Commerce has an immediate opportunity for a Campaign Specialist to join our team in Australia. The Campaign Specialist will work in a collaborative and team-oriented environment, support and develop a wide range of demand generation materials and programs, analyze results and make suggestions for improvements. The selected candidate will join a friendly team that is motivated by data driven decisions to grow demand generation efforts. The Campaign Specialist will help an evolving marketing organization create awareness and lead generation.   Does this sound like you? - You take a proactive and empathetic approach to meeting expectations - You thrive within a team environment and believe the whole can achieve more together - You are action oriented, translating feedback into actionable plans - Your approach is flexible, and you adapt quickly to change Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day-to-day like?   You will be responsible for the creation and execution of the end-to-end campaign strategy that supports our business objectives. In this role you will be key to planning integrated marketing campaigns that drive both engagement and conversion. Develop and execute marketing campaigns utilizing a variety of tactics such as email, automation, social, ads, and others - Monitor, analyze and report on campaign performance to maximize ROI and revenue - Collaborate with both marketing and sales leaders on campaign design and execution - Create and evangelize a campaign framework - Work with content team to develop campaign messaging and iterate where needed - Work closely with the sales teams and help where necessary in territory campaigns - Develop multi-channel campaigns that incorporate lead scoring, behavioral data and activity to engage customers and drive revenue What experience and skills do I need? - Bachelor’s degree and 2 years of related experience in sales or marketing, or 5 years of experience without a degree - Experience in marketing campaigns - Proven project management skills - Ability to prioritize both projects and stakeholders - Motivated self-starter who can seize opportunities with some direction - Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure - Experience improving SEO metrics - Ability to think critically and solve problems What experience is preferred? - Experience with Salesforce.com ** EOE including disability / veteran **  
Job ID
2022-6285
Category
Sales
FTE Status
Full-time
Job Locations AU-NS-North Sydney
Posted Date 3 months ago(6/17/2022 1:54 PM)
SPS Commerce is hiring Associate Account Executives to go through an interactive training program which will ultimately prepare you for an Account Executive role within the Supplier Sales team. In this hands-on role, you will learn from the ground up how to successfully prospect, apply the sales skills you learn, and ultimately grow your earnings potential as you transition into a territory of your own. This role will involve 25% Direct Sales / 75% Indirect Sales.   Does this sound like you? - Inquisitive: Demonstrated curiosity and a desire to obtain a deeper understanding of one’s customer and their business. - Entrepreneurial Orientation: A tendency to seek out and seize profitable business. The ability to capture trends and escalate as appropriate. - Personal Characteristics: Integrity, flexibility, self-motivation and drive, creative, responsible, reliable, confident, and resilient. Has faith in one’s own ideas and ability to be successful. - Results Orientation: Focuses on the desired end result and manages activities accordingly with goals in mind. - Customer Orientation: Demonstrated concern for satisfying one’s customer through listening and fully understanding what solutions can enhance the customer’s experience. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   What is the day to day like? - Proactively call into prospective customers and existing customers using a consultative sales approach to learn about, understand, and ultimately uncover sales opportunities - Truly a sales hunter and not afraid to pick up the phone to seek out new opportunities - Partner with Account Executives to learn and understand the full sales cycle process while assisting them in territory management - Once fully ramped, own the complete sales cycle, drive revenue and close sales from your uncovered opportunities - Provide dynamic customer service by offering accurate product information and timely follow-up in a friendly, professional manner - Collaboratively work within team and cross-functionally - Cultivate a culture that grows together and aligns with SPS Values - Document key findings, progress, insights, and pipeline velocity in Salesforce.com What experience and skills do I need? - Bachelor’s degree and two years of work experience or five years of experience without a degree. - Proven aptitude for sales (bias toward action, engaging, resilient, listener, curious, grit, gumption) - Proven results and strong desire to meet and exceed goals - Clear, concise, and confident communicator (verbal, non-verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content - Demonstrative behaviors around integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, customer engagement/support, and leadership expectations - Excellent customer service skills - Strong organizational and prioritization skills to meet customer and business needs What experience is preferred? - 1+ years of experience in Sales (outside sales, inside sales, retail sales, telemarketing) **EOE including veterans/disability**  
Job ID
2021-6224
Category
Sales
FTE Status
Full-time
Job Locations AU-NS-North Sydney
Posted Date 4 weeks ago(9/5/2022 2:19 AM)
Job Summary: The Associate Account Executive will go through an interactive training program which will ultimately prepare the incumbent for an Account Executive role within the Supplier Sales team. In this hands-on role, the position will learn from the ground up how to successfully prospect, apply the sales skills learned, and ultimately grow earnings potential as the position transitions into a territory of their own.   25% Direct Sales/75% Indirect Sales Measurement: Ops Created/Revenue Closed   Essential Responsibilities / Duties · Call into prospective customers and existing customers using a consultative sales approach to learn about, understand, and ultimately uncover sales opportunities · Embrace a sales hunter mindset and seek out new opportunities, including cold calls · Partner with Account Executives to learn and understand the full sales cycle process while assisting them in territory management · Once fully ramped, own the complete sales cycle, drive revenue and close sales from your uncovered opportunities · Provide dynamic customer service by offering accurate product information and timely follow-up in a friendly, professional manner · Collaboratively work within team and cross-functionally · Cultivate a culture that grows together and aligns with SPS Values · Document key findings, progress, insights, and pipeline velocity in Salesforce.com   Minimum Requirements · Bachelor’s degree OR a combination of some post-secondary education PLUS 2 years of work experience · Proven aptitude for sales (bias toward action, engaging, resilient, listener, curious, grit, gumption) · Proven results and strong desire to meet and exceed goals · Clear, concise, and confident communicator (verbal, non-verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content · Demonstrative behaviors around integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, customer engagement/support, and leadership expectations · Excellent customer service skills · Strong organizational and prioritization skills to meet customer and business needs   Preferred Experience · 1+ years of experience in Sales (outside sales, inside sales, retail sales, telemarketing) preferred · Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and Salesforce.com
Job ID
2021-6217
Category
Sales
FTE Status
Full-time
Job Locations AU-NS-North Sydney
Posted Date 4 weeks ago(9/5/2022 2:16 AM)
Job Title: Sr. Retail Development Manager Job Summary: The Sr. Retail Development Manager will work to create and uncover new sales opportunities within the assigned territory. Through managing existing and building new relationships, the position will focus on understanding the supply chain processes, challenges, initiatives, and change events occurring within the prospects' organization, and through prospecting, properly align SPS Commerce with executive-level contacts at the buying organization. This position will also serve as a mentor to the Retail Development Manager assigned to the team and work collaboratively to generate new business from the assigned territory. The Key Account Sr. RDM exclusively targets Tier 1 accounts that have annual revenues of $15B and greater requiring an enterprise level strategic approach in order to gain access and remain aligned with identified individuals and their organizations across the enterprise. Direct Sales: 100 % Measurement Description: Annual quota goal for executive-level sales conversations and new sales opportunities created; quota goal for the number of sales driven from the territory.   Essential Responsibilities / Duties · Maintain existing and establish new relationships within the prospect base through prospecting; for “Key Accounts” roles, these relationships may be more complex and take longer to develop · Execute introductory and discovery calls with prospects to fully understand each organization's supply chain processes, challenges, initiatives, and change events · Align prospect's business pain with SPS Commerce solutions and gaining prospect interest to explore a partnership · Collaborate cross-functionally with internal teams to support the business relationship with the prospect and ensure proper execution of the sales strategy · Serve as a mentor to the Retail Development Manager assigned to the territory and collaborate to uncover new sales opportunities · Document key findings, progress, insights, and pipeline velocity in Salesforce.com · Cultivate a culture that grows together and aligns with SPS' Mission, Vision, and Values   Minimum Requirements · Bachelor's degree AND 5+ years of relevant work experience with a minimum of 2 years in a commission-based sales role OR some post-secondary education AND 8+ years of relevant work experience; “Key Account” roles require 7+ years of relevant work experience · Relevant work experience includes sales hunting, account management, sales consultant, or related experience with documented performance levels meeting or exceeding sales plans. For “Key Account” roles, experience working with large (Tier 1), complex accounts is required · Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and a CRM, preferably Salesforce.com · Clear, concise, and confident communicator (verbal, non-verbal, written), including effectively altering vocal tone/inflection, listening, and writing relevant and engaging content · Demonstrative behaviors around integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, customer engagement/support, and leadership expectations · Demonstrated organization and prioritization skills · Creative and adaptable improviser with an ability to work off-script when executing new approaches or responding to unforeseen obstacles   Preferred Experience · Selling solutions or services into Retail, Distribution or Grocery · Retail Operations and/or Supply Chain experience   Internal Equivalency Experience · Any internal SPS sales contributor that brings the relevant and required work experience could be a potential candidate. (Retail Development Manager, AE Supplier Sales, Channel, etc.) Job Context Work Environment · This job operates in a modern professional work environment with an open workspace. · The role routinely uses computers and interactive communications platforms such as Slack and Zoom. Physical Demands · To successfully perform the duties of this job, the employee must be able to communicate verbally, either assisted or unassisted. · This position requires the ability to occasionally lift office products and supplies.   Travel % Required: Nominal
Job ID
2021-5681
Category
Sales
FTE Status
Full-time

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